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Showbiz Events & Travel
Agent call 0800 SHOWBIZ
Agent call 1300 268 752
Jay Z & Kayne West
Jay Z & Kayne West
We provide corporate hospitality, event servicing and IATA licensed event travel services. Customised and syndicated event experiences available.
Q. I want to be added to the Showbiz Events & Travel Waitlist for a possible upcoming event.
A: If there is an event or performer you have heard might be coming to Australia, register on the Showbiz Events & Travel Waitlist. We will hold your registration and should tickets become available we will contact you to confirm your booking. As Showbiz Events & Travel often has access to tickets to popular events prior to public sale, it can be extremely advantageous to be listed with the Showbiz Events & Travel Waitlist.
Q. I need an aisle seat, or I have other special seating requirements (eg: Wheelchair access, hearing difficulties), or I am bringing a Guide Dog with me, does this matter?
A: We can accommodate most seating requests, please detail this information in the "Special Requests" section of your booking form. Please note whilst we will endeavor to fulfill your request we are unable to guarantee special requests. If you need confirmation prior to booking please, phone or fax us.
Q. Where will my seats be?
A: Seat locations usually displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays TBA (To Be Allocated) for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, Showbiz Events & Travel guarantees that you will receive seats for whichever seats category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets.
Q. How can I pay for my tickets?
A: Showbiz Events & Travel accepts most major credit cards including American Express, MasterCard, Visa, and Diners Club. If you do not hold a credit card, please, phone or fax us about making alternative payment arrangements.
Q. I have a concession card or I need some children's tickets?
A: Generally we do not offer children's priced tickets. The reason for this is that our suppliers will not usually offer discounted ticket prices. Occasionally we do offer children's prices for children oriented shows. If a child's price does not show on the site, it is unfortunately not available.
Q. When do you charge my card?
A: Showbiz Events & Travel charges your card whilst the booking is being processed. If the charge is declined, Showbiz Events & Travel will contact you to arrange alternative payment methods.
Q. When will my tickets arrive?
A: You'll receive your tickets vouchers or documents for your confirmed purchase well before the date and time of your chosen event. If the tickets are purchased 31 days or more prior to the performance, then you will receive your tickets 10-21 days out from the performance. If circumstances arise that prevent us from sending out the tickets, we guarantee that we will contact you directly to ensure a timely delivery.
If tickets are purchased within 30 days of the performance, tickets will need to be collected at the Show's from two hours before the start of the performance.
N.B. If you reside outside of Australia all tickets will be made available for collection at the venue from two hours prior to the scheduled event time.
Q. I purchased tickets for an event and that event has been cancelled or postponed, what happens now?
A: Unfortunately event cancellations happen, though only very occasionally. If the promoter cancels an event, please return your tickets to us along with all of your contact details and the booking number. Once we have received your tickets for the performance and have been authorised by the promoter, you will be refunded the amount paid in full less the service fee.
If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the amount paid in full less the service fee. For further details please, phone or fax us.
Q. I need to cancel an order. What should I do?
A: Your confirmation would have stated the terms and conditions of booking with Showbiz Events & Travel. There are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line with
The Entertainment Industry Code of Fair Practice
Q. My tickets have been lost/stolen/misplaced, what should I do?
A: Please email, phone or fax us as soon as possible. We will attempt to replace your tickets, whilst this is not always possible we will do our best to gain admittance to the venue for you. The theft of tickets should be reported to the police. Replacement of lost and misplaced tickets is subject to a service fee of $10 per booking.
Q. I have received my ticket from you but they have turned black, what has happened?
A: Some of our tickets are printed using a thermal ticket printer. This means that exposure to sunlight or other heat sources can blacken these tickets. Black tickets cannot be used as admission to a venue. If this does happen please email, phone or fax us as soon as possible. We will attempt to replace your tickets, whilst this is not always possible we will do our best to gain admittance to the venue for you. Replacement of these tickets is subject to a $10 per booking service fee.
Q. I want to buy tickets to an event that is not listed?
A: Please phone or fax us and we will see if we can get tickets to the event for you.
Q. How do I make a booking?
A: You can complete the online enquiry form as per the instructions and submit via the website. A Showbiz Events and Travel agent will respond within 48 hours to your enquiry. Alternatively you can call us on 1300 361 936 during regular business hours 9am – 5pm Monday to Friday.
Q. Who do I contact to amend or cancel an existing booking?
A: You can email your enquiry to
Q. What about transport to and from my destination?
A: Showbiz Events and Travel consultants can assist you with a number of airfares in addition to your holiday package or as part of an advertised holiday package. Please check with a consultant if you are unsure of any airfare inclusions. It is important to note that all airfares are subject to availability and many have special conditions that may apply.
Q. Do I require travel insurance?
A: Showbiz Events and Travel highly recommends Comprehensive Travel Insurance. Please speak to one of our expert consultants to help you choose the best travel insurance option for you.
Q. What if I require facilities for special needs?
A: Please make special requirement requests at the time of booking.
Q. How do I pay?
A: Showbiz Events and Travel accepts Bank Card, MasterCard, VISA, American Express, cheque, money orders, and direct deposit.
Q. When will I receive my travel documentation?
A: After full payment has been received, your travel documents will be sent to you via email as an electronic document confirming your booking/s. Alternatively if you have confirmed tickets for an event e.g. theatre, concert or sports, this documentation will generally be dispatched to you 21-7 days prior to your departure, or sooner.
TERMS AND CONDITIONS
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Incorporating TravelTix, IATA number: 02347026
Showbiz Events & Travel
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